Privacy Policy

1. Information We Collect

When you browse our site or make a booking, we may collect the following types of information:

• •Personal Information: Your name, email address, phone number, and billing details (credit/debit card information securely handled by a third-party payment processor).
• •Booking Information: Tour dates, number of guests, and any preferences or special notes provided during checkout.
• •Technical Data: Your IP address, browser and device type, operating system, and user behavior through cookies and analytics tools.

2. How We Use Your Information

We may use your information to:

• •Process and confirm your orders
• •Deliver your e-tickets or vouchers via email
• •Respond to your booking inquiries or customer support requests
• •Send follow-up messages, updates, or optional promotional emails (you may unsubscribe at any time)
• •Improve our website functionality, user experience, and marketing effectiveness

3. Payment Security

We do not store full credit card numbers or CVV codes. All transactions are handled securely by PCI-compliant third-party payment processors using SSL encryption.

4. Cookies and Tracking Technologies

We use cookies and analytics services (such as Google Analytics) to better understand visitor behavior and enhance site performance. You may manage cookie preferences in your browser settings or opt out of tracking via the analytics provider's tools.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share limited data with trusted third parties for specific purposes, including:

• •Fulfilling bookings (e.g., tour operators or ticketing systems)
• •Hosting our website and processing payments
• •Meeting legal obligations or enforcing our rights

All partners are contractually required to protect your data and use it only to perform their assigned services.

6. Your Rights and Choices

You have the right to:

• •Request access to or deletion of your personal data
• •Unsubscribe from marketing emails at any time via the included link
• •Contact us regarding any privacy-related concern

To make a request, email: tickets@alcatrazislandticketing.com

7. Data Retention

We retain personal data only for as long as necessary to fulfill bookings, comply with legal obligations, or support business operations. Once no longer needed, your data is securely deleted.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect or store personal data from users under this age.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. Any revisions will be posted on this page with an updated effective date.

10. Contact Us

For any questions regarding this Privacy Policy or the handling of your information, please contact: